FAQ

A valid driving license and an ID document are usually required. Foreign customers may need a passport and an internationally valid license. Company documents may also be requested for corporate rentals. The detailed list can vary by vehicle class.

For details, contact us: 0224 000 00 01.

Age and license requirements vary by vehicle class. Minimum driver age: 21. Minimum years holding a driving license: 2.

Yabancı uyruklu müşteriler pasaport ve uluslararası ehliyetle başvurabilir.

For details, contact us: 0224 000 00 01.

Deposit or card pre-authorization practice varies by vehicle class and rental duration. A debit or credit card in the name of the driver is required for the deposit or pre-authorization. The amount and method are communicated before you sign the contract.

For details, contact us: 0224 000 00 01.

The mileage limit varies by car and rental duration. The applicable limit is written in the quote and the contract.

For details, contact us: 0224 000 00 01.

Compulsory third-party insurance is included on rented cars. Collision cover and excess terms vary by car and the package you choose; the scope is written in the contract.

For details, contact us: 0224 000 00 01.

The pick-up and return location is set when you book. The addresses of our branches are in the contact section. If you want to return the car somewhere else, let us know in advance. Late return grace period: 60 minutes.

For details, contact us: 0224 000 00 01.

An airport pick-up option is offered. Sharing your flight details and arrival time when you book helps us plan the handover. Fee and scope may vary by request.

For details, contact us: 0224 000 00 01.

We can bring the car to the address you specify. You can find out the coverage (which areas) and the possible fee when you book.

For details, contact us: 0224 000 00 01.

You are expected to return the car with the fuel level it had when you picked it up. The level at handover is recorded. If a different arrangement applies, it is communicated before the rental.

For details, contact us: 0224 000 00 01.

Reservations can be cancelled or changed; the conditions (time limits, possible deductions) are written in the rental terms and the cancellation policy. We recommend reading those pages and contacting us with any questions.

For details, contact us: 0224 000 00 01.

Accepted payment methods are stated in the quote and the contract. Invoicing and a payment plan can be discussed separately for corporate customers.

For details, contact us: 0224 000 00 01.

Long-term rentals are made for a fixed monthly fee. A quote is prepared according to the duration, the car and the terms of use. To get a quote, you can use the contact form or reach out to us.

For details, contact us: 0224 000 00 01.

You can fill in the quote form on the site or reach us by phone or message. Sending your dates and vehicle preference is enough.

For details, contact us: 0224 000 00 01.

In case of damage or an accident, first make sure you are safe and let us know. How the damage is handled is written in the rental contract.

For details, contact us: 0224 000 00 01.

The cars available for rent appear in the vehicle list and the vehicle classes section of the site. Availability varies by date; contact us to confirm.

For details, contact us: 0224 000 00 01.

No. Demo Rent a Car is the sample company of the FiloAsistan platform. Forms sent on this site are delivered to no one, nothing is stored and the vehicles are not real.